Frequently Asked Questions

TOMAR’s website advertises MSRP (List) pricing, with special discount pricing for orders placed online.  For dealers and distributors, special pricing credentials can be issued but Customer Service
can also provide price quotes based on account levels.

TOMAR’s warranty varies between product lines, and you can
learn more at https://tomar.com/pages/tomar-warranty.  To
see when your TOMAR product was manufactured, a four-digit date code on the
product will give you year and week.  For example, 0521 is the 21st week
of 2005.

If under warranty, TOMAR can offer replacement parts up-to
full replacements of products.  An RMA should be started
through https://tomar.com/pages/rma-request

TOMAR offers technical assistance by telephone, dial
800-338-3133.

Using the Search field in the header, type in the product’s
part/catalog number/SKU.

The product’s part number can be found on the attached sticker.

Product lead times
vary based on stock availability, or engineering work needed to complete a custom request.  TOMAR can ship immediately for products in stock,
and typically ship within two-weeks of to-be-built orders

Customer Service can provide inventory inquiries by
emailing info@tomar.com.

Emailing Customer Service at info@tomar.com while providing the
industry you are interested in establishing an account for.

TOMAR maintains maps for resellers of our different
divisions.  Visit https://tomar.com/pages/dealer-locator to
find one near you.

Accounts may be put on hold due to billing issues or other
account-related issues.  Please inquire at sales@tomar.com. 

Following placing your first online order, respond to the
confirmation email with your tax exemption document and your order will be
credited the tax.  Additionally, your account will be updated by TOMAR to
not charge tax on future orders.

Invoices are sent when the order has shipped.

Your order has been received, but the order has not shipped
yet.